Shipping & Returns

Centralis Dynamics products are prepared in small production batches and shipped from the Philippines.

Standard orders are normally dispatched within up to 14 business days after successful payment confirmation, unless a different timeframe is stated on the product page or agreed upon before purchase.

Business days exclude weekends and applicable public holidays. Custom products, large quantities or special orders may require additional production time.

We ship internationally to destinations supported by our available logistics partners. Shipping availability and delivery periods vary depending on location and carrier service.

Estimated transit times may be shown at checkout or communicated after dispatch. Delivery estimates are not guaranteed arrival dates unless we have expressly agreed to a specific delivery commitment.

Customs inspections, transportation disruptions, weather, public holidays and local delivery conditions can affect arrival times.

If a material delay occurs before dispatch, we will make reasonable efforts to provide an update and explain available options.

Shipping charges depend on the destination, order quantity, package size and shipping method.

Applicable shipping costs are presented at checkout or confirmed through an individual quotation for special and bulk orders.

If exceptional shipping adjustments are necessary before dispatch, we will contact the customer for approval before proceeding.

International orders may be subject to import duties, local taxes, customs inspections and administrative fees.

Unless stated otherwise, these charges are the customer's responsibility. They are determined by the destination country's authorities and are generally not included in Centralis product or shipping prices.

Customers are responsible for providing accurate information required for customs clearance and complying with applicable import rules.

If a shipment is refused because import charges are unpaid, any return or refund will depend on the circumstances, recoverable costs and applicable consumer rights.

When tracking is available, shipment details will normally be provided after dispatch. Tracking information may take time to become active in the carrier's system.

You can also visit our Order Tracking page for supported order inquiries.

For assistance, contact Centralis with your order number and relevant shipping details.

Please provide a complete and accurate delivery address at checkout, including recipient details, postal code, country and contact number where required.

If you notice a mistake, contact us immediately. Address changes may be possible before dispatch, but cannot always be made once a parcel is in transit.

Additional costs caused by inaccurate customer-provided information may be the customer's responsibility where permitted by law.

If your order has not arrived within the expected delivery period, contact our support team with your order number and tracking information, if available.

We will investigate with the carrier when appropriate.

If a shipment is confirmed lost before successful delivery, we will arrange an appropriate resolution, such as replacement or refund, according to the circumstances and applicable consumer law.

If you receive an incorrect product, missing components or an item with a manufacturing defect affecting its intended use, please contact us.

We ask that apparent delivery issues be reported within 14 days of receipt whenever reasonably possible. This does not limit mandatory consumer rights.

Please provide:

Minor variations in color, print placement, fabric appearance or finishing are not normally considered defects if the product remains functional and materially consistent with its description.

Standard return requests may be submitted within 14 calendar days after delivery.

Eligible products should be unused apart from reasonable inspection or fitting, clean, undamaged and returned with their original components.

Please contact Centralis before sending a product back. We will review your request and provide instructions.

For change-of-mind returns or incorrect size selection, customers generally pay return shipping. For confirmed defects or seller errors, we cover reasonable authorized return shipping where necessary.

Large-quantity purchases, partner orders, professional packages and dealer shipments may involve additional production and logistics arrangements.

Special schedules and shipping terms may be confirmed individually before purchase.

Where an order contains confirmed defective units, remedies normally apply to the affected units rather than automatically cancelling the entire bulk order, subject to applicable law and agreed commercial terms.

Centralis products may be prepared in small production batches. Minor variations in fabric tone, stitching, print position and finishing may occur between batches.

Products must remain materially consistent with their description and intended function.

Special sizes and individually requested modifications may require additional production time and charges.

Any additional conditions for custom orders will be communicated before purchase, subject to applicable consumer rights.

If you need to cancel an order, please contact us as soon as possible.

Orders not yet dispatched or committed to irreversible custom production may be eligible for cancellation.

Once an order has shipped, standard return conditions generally apply. Mandatory legal cancellation rights remain unaffected.