Refund & Returns Policy

Customers may request a return within 14 calendar days after receiving their order.

For a standard return, the following conditions apply:

Items showing signs of extended use, improper handling, unauthorized modification or damage caused after delivery may not qualify for a standard change-of-mind return.

These conditions do not limit customers' applicable statutory rights concerning defective or nonconforming goods.

Our products are designed for repeated use in aquatic and movement environments. If a product arrives with a manufacturing defect that affects its intended function, we will review the issue and provide an appropriate remedy.

Examples of qualifying defects may include:

Small variations in color, print placement, fabric appearance or finishing details are not normally considered defects when the product remains functional and materially consistent with its description.

Normal wear, accidental damage, misuse and alterations made after delivery are also not manufacturing defects.

For a confirmed manufacturing defect, Centralis Dynamics may provide a replacement product, a repair where appropriate, or a refund, depending on the circumstances and applicable law.

If a confirmed defective product requires return shipping, Centralis will arrange or cover reasonable authorized return shipping costs.

Before returning any product, please contact our customer support team.

Send your request to: centralisdynamics@gmail.com .

Please do not send products to a return address without receiving instructions from Centralis. Unauthorized returns may be delayed or refused where permitted by law.

For standard returns, including changes of mind, incorrect size selection or personal preference, the customer is responsible for return shipping costs, unless otherwise required by applicable law.

Original shipping charges are generally non-refundable for change-of-mind returns, except where applicable law requires otherwise.

For confirmed defects or mistakes attributable to Centralis Dynamics, we will provide instructions for returning or replacing the affected product without additional reasonable shipping charges to the customer.

We recommend using a tracked shipping service for approved returns. Customers are responsible for ensuring standard return shipments reach the provided return destination.

Once an approved return is received and inspected, or a defect is otherwise verified, we will notify you of the outcome.

Approved refunds are normally issued to the original payment method used for the purchase.

Processing time may vary depending on the payment provider, bank and country of payment. We aim to process approved refunds promptly and within any deadlines required by applicable law.

Any authorized deductions, such as return shipping costs where applicable, will be explained before the refund is finalized.

If you have received confirmation of a refund but the funds have not appeared, please check with your bank or payment provider.

If you still need assistance, contact us with your order number and refund confirmation.

If you ordered the wrong size or would prefer a different product variation, contact us within 14 days of delivery.

Exchanges are subject to product condition, availability and the standard return requirements.

Customers requesting an exchange for reasons unrelated to a manufacturing defect may be responsible for returning the original product and paying any applicable shipping charges for the replacement.

If the requested replacement is unavailable, we may offer another available option or an eligible refund.

Bulk purchases, partner packages, instructor orders and dealer orders may involve individually prepared quantities or special commercial terms.

For bulk orders, confirmed manufacturing defects are handled on a per-unit basis.

If a small number of products within a bulk shipment are defective, the remedy normally applies to those affected units rather than automatically cancelling the entire order.

Eligible defective units may be replaced or refunded as appropriate. The rest of the order remains subject to its original purchase terms.

Non-defective bulk returns or cancellations are subject to the terms agreed upon at purchase and any applicable legal requirements.

Products manufactured to individually requested measurements, specifications or special requirements may be subject to additional return limitations when those limitations have been communicated before purchase and are permitted by law.

This does not exclude remedies for manufacturing defects, incorrectly supplied products or other rights protected by applicable consumer law.

Centralis Dynamics supplies products to customers in different countries. International return shipping times and costs may vary depending on the destination.

Import duties, customs charges and local taxes are generally the responsibility of the customer unless stated otherwise at checkout or required by applicable law.

Refunds of customs duties and taxes paid directly to third-party authorities may need to be requested from the relevant customs or tax authority.

Please contact us before arranging any international return so we can provide the correct shipping instructions.

If you need to cancel an order, contact us as soon as possible.

Orders that have not yet entered shipment or irreversible custom production may be eligible for cancellation.

Once an order has shipped, the applicable return process will normally apply.

Custom orders may have separate cancellation conditions disclosed before purchase.

Any mandatory cancellation rights under applicable law remain unaffected.